Eureka Forbes Euroclean Wet and Dry

Hi All,

Recently I have order the Forbes WDX2 model vacuum cleaner on 04-SEP-2016 after the demo and I received the product on 22 or 23-SEP-2014 and when I use the product it is not cleaning the surface or walls properly and also from the pipe the air was leaking and some sounds are coming and motor sound was very high and I am not satisfied with the product quality and guarantee because when they sell the product at the time of selling the product they said life time warranty will be given to the product but after bough when I face the issue and called the customer care they said life time warranty cannot be provided to any of the product. so really I am not satisfied with I requested for the return my money and give my money back from 24 th sep to till date every day I am asking through the customer care and asking for the money refund still now my issue is not resolved.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I am having this Wet and Dry Vacuum Cleaner throughout the previous 2 years. In spite of the fact that they are supplying numerous number of accessories, just 2 or 3 are just ordinarily required.The item is helpful and working fine. In the event that you go over service or substitution of parts, you will definetly revile yourself for having bought this product.Further the bad dream will start on the off chance that you hold up a complaint against the administration or for unfulfilled service demand. You will get numerous number of telephone calls and the issue won't be determined for a considerable length of time together. You will be made to keep running from column to post. The best thing is to make administration demand for vacuum cleaner consistently and complete your job done, as the organization is intrigued ONLY in SELLING and not for any replacement or service. Think twice before buying this product.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I was planning to buy Eureka Forbes Trendy Wet and Dry DX 1150-Watt Vacuum Cleaner. And searched online about the usage and review of this product. And unfortunately landed up to this page. All the customers are complaining about the bad customer support.

And the reviews from the customers are not only one two months back but from more than 3-4 years. That means Eureka is not even looking to improvise the customer support beside getting these many complaints from the user.

In the current era of online shopping and busy schedule the good customer support is the key line for the success of the business and product. But here I see almost everyone is complaining about customer support in continuous days and I believe that company is still not taking any proper action to improve there service.

I am not sure if I buy this product I would be getting a good product or the hectic irresponsible customer support:(

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I HAVE BUY EUREKA FORBES WDX2 MACHINE ON 11TH APRIL 2016 AND AFTER 11 DAYS ITS BLOWER STARTED MAKING DIFFERENT SOUND WHICH WAS NOT THERE.WHEN MACHINE WAS NEW.I USED MACHINE TWICE ONLY IN ONE WEEK I REGISTER COMPLAINT  4 TIMES BUT ITS OF NO USE FINALLY I DECIDED TO GO IN CONSUMER FORUM.

WILL SEE WHAT HAPPENS WITH IT. BUT THEIR SERVICE IS VERY POOR.EUREKA FORBES CHEATING AND HARASSING THEIR CUSTOMER.PLEASE DO NOT BUY THESE MACHINE.PLEASE THINK BEFORE YOU BUY IT.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Eureka is vacym cleaner company. This eureka vacuum cleaner is just wastage of money.this machine is useless.we buy vacuum cleaner thinking that this will keep ilour room or house clean but this worst piece is useless.it do not clean clearly.my teens this vacuum cleaner performance is quite low and it produces sound like a jet engine.it is really irritating piece which is not useful at all.I dojot suggest any of my frens to buy this vscum cleaner.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Eureka Forbes Euroclean wet and dry equipment is not a good product. I purchased this product at a price of Rs. 1800 to clean my house. It performs both job of wiping the floors and drying the floors. I am using it since 11 months but didnt find the product good in work and service.

Its size is too bulky and also produces too much sound while working. Therefore, I am quite unsatisfied with this product.

I brought this equipment seeing the brand of Eureka Forbes. But this product from Eureka Forbes is not up to the mark. Initially I got broken attachment of this product, then I complained this to customer service centre( on call) but they didnt responded well to me. Later, they solved my issue but charge a lot for service( around Rs.300) .

I will rate this equipment with only 1 star because of bad quality of product and poor customer service support.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I have bought this product before 4.3 years ago. Main concern to buy this was it can use for wet and dry both. Eureka Forbes is trusted the brand from many years in vacuum cleaner, so I decided to go only for this. At the time of purchased seller didn't explain that you need to remove dust cover before uses for wet and you can use it either for dust or for wet at a time. But you will notice the reality only after the uses.

After the 4 months of uses product stop working and then I faced pathetic service from Eureka Forbes. They took almost 5 months to resolve it. Each and every time their executive told me I will inform you but when my vacuum cleaner was ready in working condition nobody informed me for 25 days. When I called them back they said it is ready since 25 days. Useless service centres of Eureka Forbes.

If you are thinking to for this product think twice before buy it. It is not compact. For Industrial use it is okay but not for homes. You can’t tolerate noise of the vacuum cleaner at one level. And it took too much time to change it for wet to dry or dry to wet. In that time we can clean it with mop. Hope this review will help you to buy the product.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I had purchased this vqccum cleaner 5 months ago and I am sharing my experience about this product. The product is delivered on the same day of my purchase which is good. The vacuum cleaner works good for 2 months but after that it stopped working.

I contacted manufacturer service centre and raise a complain about the product. The technician repair the product but the charges of servicing is very high 200rs. I will not recommended this product to anyone because of pathetic service provided by the manufacturer

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I bought Euroclean Wet and Dry just 2 months back, in a weeks time some of attachments were broken, when asked for replacement, I got to know that they are not in warranty, since then I have been following up with several people in euro clean office nearby and their customer care center to get me replacement of attachment to which I am ready to pay what ever amount is but each time I hear some or other reason, even customer care is not consistent, some agents give number of local service person, some take service request and say they will contact in 2 working days but none turns up.

I have never seen such bad customer service this is most pathetic.

Gaurang.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Product has been good but after 3 months the power cable started retracting into the machine, pulling the machine near the plug point rather than where I wanted the machine. Their service is abominable.

I registered a complaint on 13.12.2015, and followed up by emails to consumer care on 19th, 20th and 26th of December 2015. Till 29.12.15(time I am writing this), no response.

Please don't be taken in by the slick talking representatives- If you are unfortunate, you will be burdened with a useless item which you can neither repair nor sell.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I am usung the wet and dry vaccum clraner from the past 10 years, had bought it for around Rs.6000 that time.The only different featire for which I bought this was it could suck in water in this machine, but for that dust bag and air filter needs to be removed.Hardly used it for wet use for not more than 5 times.The plastic has cracked in place of the lock hooks.Also once machine stoped working for which called the customer care and the executive told that we will have to change the motor as the machine stopped working while it was in use.

He did not open to check the motor though, I asked him to check once forcefully to which se opened and found that 1 wire had come out from the socket, the moment it was connected it worked fine, I asked him to replace the cracked part of the vaccum cleaner to which I was told order is taken and will be back with the plastic replaceable part, its been 1 year now he never returned nor did I try to call them as I dont expect any good service from Yureka Forbes.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Hi All,

Please think before you buy any Eureka Forbes products, firstly they commit all fancy things and latter once u pay or make order online, none will respond to ur calls or mails or requests.

Every customer expect after sales service, which is zero in all terms.

Customer Care team is worst

Sales representative are great actors

Management is invisible

Their courier type is worst among worst service providers

Now it's up to u to decide.

Bosch is better in all terms

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I have bought "Eureka Forbes Euroclean Wet & Dry Vacuum Cleaner" recently .  Eureka Forbes is charging Rs.1000 for training if you buy online. Its not chargeable if you buy through their representative.

This is really discouraging and cheating as you will be buying it @Rs.13999 but I got this via SnapDeal @Rs.11081(Got this best rate as I have additional discount of 10% using SBI Cred824it/Debit card). Its so sad that Eureka Forbes is finding ways to fetch more money having such policies:-(.   I am very disappointed and decided to learn my own with the user guide.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I am writing this review to express my extreme dissatisfaction over the kind of attitude and coordination they have among their customer care, technicians and couriers. They have the worst customer care by the way.

I have purchased a "Eureka Forbes Euroclean Wet and Dry" vacuum cleaner online on the 11th of June under the guidance of their technician Raju(Employee Code 9080086)

I was assured that I would get the product within 7 days. And it's been almost 2 weeks and I am running from pillar to pillar just to know the status of my order and no one has the answer.

I have called up your customer care several times, and the response I get was "we're taking a complaint and someone would call you within 24 hours". But so far, nobody has called me up. I was also given a number to call(7666517171), but nobody answers that number.These people don't have the same attitude, before/after we purchase the product.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I had taken a euroclean wet and dry 10 months back which initially started giving problems in the second month itself don't know the machine stopped working which had given to the company for servicing which was returned in 7 days again after 10 days the machine stopped working and was forced to call the customer care and had given it for service again same thing happened again for third time and did the same thing again worked for a while and for the fourth time in 10 months the machine had gone for service which took 1 month for them to repair it and then they give me a bill of Rs 2800.

Please look into the matter. Not even a year and I have to pay for a machine which does not work properly.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Before Buying anything from Eureka Forbes. Please understand that their after sales just sucks. I got a wet and dry vaccum cleaner . The sales process was so quick registered on the site morning 9 am . 9.30 the guy with the vacuum cleaner is home.

After the demo gave the cheque and delivery also was immediate. The sales guy gave me his number to call for any assistance required . And the day we started operating lots of doubts cropped up . Called him couple of times the guy never came.

Thanks to YouTube and Google we learned how to operate. Recently lost an attachment an integral part to connect the other attachments been calling registering .but no use.

So anyone before buying any product from Eureka Forbes look at other options . The product is definitely good but I guess the Kerala Division simply sucks.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

We purchased a Euroclean Wet and Dry 3 months back - December 2014 and the Sales folk said we will give you a lifetime service free which indeed was written on the box delivered to us. The vacuum cleaner now does not work after 3 months and repeated calls to customer care has no response.

The Customer care executive promises a 24 hrs turnaround but there has been not a single call from their technician. Its already been 10 days but no response from the technical team. Hope someone in Eureka Forbes would read this blog and the machine gets rectified immediately else I would have no option but move to the Consumer court.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Warning bad product and worst service don't buy it is not worth up to the mark I purchased euro clean wet and dry through by sales executive Mr Shivamallu Bengaluru.

I got cheated by investing in this product by a  huge amount  of 13990 it is not worth.

Upon that, I got frustrated with company after sales and service.

They do not respond to the customer grievances in customer care center and the technical person regarding repair and service.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Its very unfortunate that I have brought Eureka Forbes Vacuum Cleaner Euroclean Wet and dry in June 2014 and just after five to six times of use I have found that Hose pipe is getting melted.

So I called the number for raising the issue as its still in warranty and I got a call from the local service center informing to pay up for the Hose pipe I have told them that its under warranty they said I should complain about the product within first one month or else its cannot be covered.

So, I have called call center to check they said I can get it fixed free of cost under warranty. Till here, its good they raised fresh complaint on Nov 26 2014 (Trouble Starts) and till today no body even bothered to call or come and check and I have called them almost 10 times requesting and the call center.

Standard phrase " Sir we are escalating it to higher ups" nothing has happened. I am so irritated and frustrated of their service its utter waste. I learned the hard-way.

NEVER GO FOR EUREKA FORBES THEIR SERVICE IS WORST.

I am planning to take them to consumer forum and take my money back. Don't fall for Eureka Forbes tricks.

Their Escalation of service request doesn't work its only a eye wash.

This is the request I raised on 23rd November:-0079170454

This is the request I raised on 26th November:- 079216856

Regards,

Sreedhar

9246493747

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I purchased the Wet and Dry model of Euro Clean during the month of Sep'14. Even though I followed several times, I am yet to receive the Invoice. I raised a compliant on 25-Nov-14. Request no.90745672.

I am still waiting the Invoice. Today also I contacted the service center.

I have been following with Mr.Govindan -Eureka Forbes since Sep'14. He is not taking any steps and not properly responding.

He responded before purchasing the unit. Now he is ignoring my concern. Because the unit has been sold out. This is the way of approach.

Date: 8-Dec-2014. I am still waiting the Invoice. Will you take more than three months for creating Invoice?

I don't understand your system and which are designed to dissatisfy the customers.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.