I don’t know how these Indian cellular companies work but one thing that I am pretty sure is Airtel is providing worst support services to its customers. I am wondering with their irresponsiveness and pretentiousness of their support executives.
I am using Airtel prepaid and came to know about a scheme where I had to pay 90 rs to get my calls reduced as STD 1 re/min. Local 60 paisa/min, and local sms 10 paisa/sms. On that black day, I had recharged my cell-phone by two recharges of Rs 444 and one of 90 rs. I asked the guy how much time it takes to get the call rates reduced after recharging, and he said it works immediately.
I came back home and started making calls. After three days I found that my balance is low drastically, while I didn’t make much calls. I checked and found that my call rates were the same 2 Rs/min STD and 1 Re/min Local even after making the recharge of 90 Rs. I immediately gave a call the customer care of Airtel and explained the issue. Here is the excerpt:
CC Exec- Sir, when had you made these recharges?
Me- three days back
CC Exec- No No Could you please tell me the exact date when these recharges have been made.
Me- 21 June. But you must be having a system where you can check if any recharge has been happened.
CC Exec- Yes sir, we can but I was just validating you.
Me- Sounds Good! Would I be able to get my money back?
CC Exec-Sure Sir, Please note down the complain no. One of our exec will revert within 48 hours and inform you how your money would get reimbursed.
Even after 72 hours nobody turned up. I called again and yelled the same story. This time I shared the complaint number and he said the same thing again that I will be receiving a call in next 48 hours. Again nobody turned up, but the only value-add was my call rates were reduced after 5 days.
Still, I never gave up and waited for another 48 hrs and when I didn’t receive any call I made the call again, and explained the same issue to one of their executives. I got the same reply this time for the reimbursement.
Now, I gave up. I am not left with enough energy to talk with these extra ordinary customer care executives. But, I would like to make a very small request to Airtel officials that please change the punch line Express Yourself to Don’t Express Yourself.
- Thank You! We appreciate your effort.
