I had order the phone from AMAZON india. Got the phone within four working days. Used it for few days and my first response was its, fast, easy on budget, good resolution camera etc etc. with all the bells and whistles the phone is worth the price.
Suddenly inevitable happened and I broke my screen. Its been more than a month chasing with customer care. My review for the service goes like this.
No dedicated service team apart from ill trained call centre.
No service centre network.
Initially prmised to swap the phone, later changes it to pick-repair-and deliver scenario.
callback duration limit of 48 hours is calculated @ 8hours per day(sick)
Closed the complaints without resolution.
I am sharing my ticket numbers as an evidence.
ticket No. 1. 1047794, revoked three times by the call centre still awaited resolution.
Here is the complete story
complaint registered with customer care on 19th June, 2015.
Follow up calls on each day during 22nd to 28th of June, 2015.
Call from Yu care on 29th June, 2015(Delighted. Bhagwan ne sun li. moment)
Pick up from home 1st July, 2015(Waybill no. 343510407094)
Recived a SMS mentioning Way bill no(343510407094) depicting product is on the way.
Follow up from customer care on each consecutive days, always getting the same answer" Abhi 5-6 din lagenge). TOday only got a the same response that it will take 5-6 days more.Patchetic
Update: 24th July, 2015. 36th day after the complaint is filed with sutomer care.
A packet is delievered, delivery boy asked INR 2999/- against previously agreed 2284/-. Checked with Customer care jokers. They committed the mistake and informed that they have sent Yu Yureka instead of Yuphoria so the price difference. DIdnt wanted Yureka so sent back( What a joke!) New cycle of false commitments is started.
Oh God! Have pity on Yu Televentures! I am going to file complaint in consumer court at last.
Update: 25th July, 2015 37th day after the complaint
A new waybill number received stating that I have to aishwaryasingh23 INR 2999/-. OMG again Yureka. What the bloody hell. Customer care people are not telling a thing. Only saying sorry. One good point about Amazon. They have agreed to aishwaryasingh23back despite broken screen. But what to do with this offer. " MY PHONE IS LYING WITH YU CUSTOMER CARE". I am also sharing the chat description with AMAZON here:
From our chat, I understand that you wish to know about items with the order.
Unfortunately, because your chat session was idle, I needed to close the chat. I'm really sorry for the inconvenience.
You have requested the chat transcript for our chat, here is the chat transcript
5:07 PM Initial Question: I need you help abour product review
5:07 PM Prabhakaran has accepted the chat.
5:07 PM Gurbakash Singh:* about
5:07 PM Prabhakaran(CSA): Hi Gurbakash.
5:08 PM Prabhakaran(CSA): My name is Prabhakaran.
5:08 PM Prabhakaran(CSA): Sure, I'll help you with this.
5:08 PM Gurbakash Singh: I have purchased the product a Yuphoria phone as the advertised details on Amazon
5:08 PM Gurbakash Singh: service terms were also mentioned
5:08 PM Gurbakash Singh: But service for this product doesnt exists
5:08 PM Gurbakash Singh: its misleading by Amazon or seller
5:09 PM Gurbakash Singh: Here my complete complaint
5:09 PM Gurbakash Singh: I had order the phone from AMAZON india. Got the phone within four working days. Used it for few days and my first response was its, fast, easy on budget, good resolution camera etc etc. with all the bells and whistles the phone is worth the price.
Suddenly inevitable happened and I broke my screen. Its been more than a month chasing with customer care. My review for the service goes like this.
No dedicated service team apart from ill trained call centre.
No service centre network.
Initially prmised to swap the phone, later changes it to pick-repair-and deliver scenario.
callback duration limit of 48 hours is calculated @ 8hours per day(sick)
Closed the complaints without resolution.
I am sharing my ticket numbers as an evidence.
ticket No. 1. 1047794, revoked three times by the call centre still awaited resolution.
Here is the complete story
complaint registered with customer care on 19th June, 2015.
Follow up calls on each day during 22nd to 28th of June, 2015.
Call from Yu care on 29th June, 2015(Delighted. Bhagwan ne sun li. moment)
Pick up from home 1st July, 2015(Waybill no. 343510407094)
Recived a SMS mentioning Way bill no(343510407094) depicting product is on the way.
Follow up from customer care on each consecutive days, always getting the same answer" Abhi 5-6 din lagenge). TOday only got a the same response that it will take 5-6 days more.Patchetic
Update: 24th July, 2015. 36th day after the complaint is filed with sutomer care.
A packet is delievered, delivery boy asked INR 2999/- against previously agreed 2284/-. Checked with Customer care jokers. They committed the mistake and informed that they have sent Yu Yureka instead of Yuphoria so the price difference. DIdnt wanted Yureka so sent back( What a joke!) New cycle of false commitments is started.
Oh God! Have pity on Yu Televentures! I am going to file complaint in consumer court at last.
5:09 PM Prabhakaran(CSA): Sure, I'll check this for you.
5:10 PM Gurbakash Singh: please dont mislead buyers
5:10 PM Gurbakash Singh: and Amazon is also not accepting my review
5:10 PM Gurbakash Singh: I have no option but to move to consumer court now
5:11 PM Gurbakash Singh: And to include Amazon also as you are the sellers and advertised without verifying seller
5:15 PM Prabhakaran(CSA): I'm really sorry for the inconvenience caused in this case and to help you with this I'll create a return for the phone and you can return it for full refund as an one time exception since the return window for the item expired on 19 June.
5:15 PM Gurbakash Singh: but phone is not with me
5:15 PM Gurbakash Singh: its sent to Yu Televentures
5:16 PM Gurbakash Singh: I have nothing. Paid the price. phone lying with the serice people for alomst a month. They dont have service setup at all. here in Delhi which happens to be their HO
5:18 PM Prabhakaran(CSA): I'm really sorry to know this and in this case I'll request you to wait for them to repair the phone and it usually doesn't happen and if the manufacturer is not helping then you can return the phone to us for the full refund and we will help you with creating the return for the item.
5:19 PM Gurbakash Singh: But phone is not with me sir. Its with service centre. For a product like Mobile phone they have taken more than 35 days and still asking for more time. atleast ten days more.
5:20 PM Gurbakash Singh: PHONE IS NOT WITH ME SIR
5:21 PM Gurbakash Singh: Service centre is fooling with me since more than a month
5:21 PM Gurbakash Singh: Still they say it will take 10-15 more days
5:21 PM Gurbakash Singh: there 3 days are 30 days in Human Calendar.
5:22 PM Prabhakaran(CSA): I do understand your concerns in this and you can contact them to return the phone back to you and you can contact us and we will help you help you with this and this is the only option available to help you with this.
5:22 PM Gurbakash Singh: So the solution is.?
5:23 PM Gurbakash Singh: I should get the phone back.and ask for refund
5:23 PM Gurbakash Singh:?
5:23 PM Prabhakaran(CSA): Sure, you can get back to us for the return and we will create a return for the item and the full refund will be provided for the item.
5:24 PM Gurbakash Singh: But how long this offer is opened, as the service centr is so patehtic they will take another month to give it back to me. Its harassment .
5:25 PM Gurbakash Singh: I am really really stuck with this product.
5:26 PM Gurbakash Singh: Even I dont trust their single word
5:26 PM Prabhakaran(CSA): You can contact once you received the product and I'll make a note regarding this in the order and so that when you contact us our agent will look this and help you with this.
5:27 PM Gurbakash Singh: any reference no. of this discussion
5:27 PM Gurbakash Singh:?
5:27 PM Gurbakash Singh: could you wait for ten minutes I ma speaking to CC. normally it takes 10 min to reach them
5:28 PM Prabhakaran(CSA): If you prefer I'll send the transcript of this chat to your email after this chat and you can use it for reference.
5:28 PM Prabhakaran(CSA): Sure, I'll wait.
5:37 PM Prabhakaran(CSA): I hope we are still connected.
5:40 PM Prabhakaran(CSA): Our chat has been idle for more than 10 minutes. I am sorry, I'll be forced to close the chat.
5:40 PM Prabhakaran(CSA): Thanks for contacting Amazon. Have a Great day!
5:41 PM Prabhakaran(CSA) has left the conversation.
