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Extremely Disappointed with Vijay Sales – Poor Customer Support and Zero Accountability
I had one of the worst customer service experiences after purchasing a Blue Star AC from Vijay Sales on 8th April 2025. The installation was delayed multiple times and finally completed late at night on 11th April. Immediately after, the AC started making unusual noise. I personally visited the store on 12th April, where I was assured by the sales manager Sarvesh and customer care representative Abdullah that the faulty unit would be picked up on 13th April and a refund would be processed as early as possible.
That never happened.
Despite multiple follow-ups, no one answers their calls, no one calls back, and my emails remain unanswered. It’s impossible to reach them. This kind of customer negligence is shocking for a brand like Vijay Sales.
The AC was finally picked up on 14th April, but as of 20th April, there has been no refund and no official communication. Their only email response was a generic message saying the request was forwarded — no timeline, no accountability.
I am left without my money and without a product.
If this is how Vijay Sales treats its customers after a sale, I will never purchase from them again. I am now left with no option but to escalate the issue through the National Consumer Helpline and raise it publicly on social media platforms.
Beware before buying anything from Vijay Sales — their post-sales support is non-existent.
