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Bad service
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jul 09, 2023 03:52 PM 333 Views (via Mobile)

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Urbanic Cares

Urbanic is working closely with MouthShut.com to enhance customer satisfaction.

Ordered a coord set (shirt and trousers) for almost 2k, got just the shirt. Wanted to return it, took 48hrs to process the review. Delivery partner came and said "QC" is failed as there is one item missing so as the organisation (Urbanic) to change the setting to "Non QC" so that I don't have to check the quality and take it. I asked the customer service of Urbanic and they started blaming the delivery boy.. now I am stuck with half product and half missing.

Brand Response

Hi Chandrima, We are sorry for the experience you had to go through. Our team is working on your concern and we will be in touch with you within 24hrs to resolve this at the earliest. Please allow us a chance.

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By: Urbanic | Jul 10, 2023  01:46 PM imageComments 0

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