Pathetic customer support. Review on TripFactory

Dear Customer,
Thanks for your valuable feedback!
We are extremely dishearted to hear about the inconveniences caused, cascading a low-res experience on your travel plans. We genuinely apologize, and as a measure have forwarded your comments to our back-end operations for improvisation and improvements.
We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement. Rest assured, we will tackle these bottlenecks and streamline the matters so that they fall under a pleasurable vertical.
Rest assured, we have escalated and scrutinize the resources involved in the booking, and strict disciplinary actions were applied at the bay, with the analysis of the prerequisite knowledge for the mentioned sales executives, thus bridging the gap in delivery excellence.
We appreciate your response on this matter, an ultimate exposure to what we look for and acknowledge from our esteemed consumers. Furthermore, on the parameter of insights shared by the executives, the go-deep checks are in progress for the recorded lines to reach the bottom of the matter, thereby pinning them down for the foreseeable future.
We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement.
If you have any further questions/concerns, please don't hesitate to connect with us at care@tripfactory.com, thus to shun them directly.
We value your relations with us and hope to have the opportunity to be your friendly partner for your upcoming travel plans.
Thanks
TripFactory

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By: TFcare | Apr 19, 2024  01:12 PM Comments 0