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Fake commitments. Review on TripFactory

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4.23

2,164 Votes

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About TripFactory

At TripFactory, we believe travel is more than just a journey—it’s a deeply personal experience. As one of India’s leading online travel platforms, we specialize in delivering customized holiday packages that cater to your every need—whether it’s a romantic escape, family adventure, luxury vacation, or group tour. From flights and hotels to sightseeing and visa support, we offer end-to-end travel solutions—all in one place.

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https://www.tripfactory.com

helpinghandbykdsi

India

1 Review

1 Follower

Fake commitments

Jul 04, 2024 09:32 PM 175 Views (via Mobile)

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I'm very disappointed with trip factory services I have taken Dubai family package Wich is very pathetic as per their commitments they have not given services

Very disappointed with trip factory

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Brand Response

Dear Customer,
Greetings from Tripfactory!
I’m very sorry to hear about your disappointing experience with the Dubai family package. This is not the level of service we aim to provide, and I regret that we did not meet your expectations.
I would like to understand specifically which services did not meet the commitments we made. Your detailed feedback will help us address these issues directly.
We will conduct a thorough review of your booking and the services provided. I will personally ensure that we identify the gaps and take corrective measures.
To make things right, we are committed to finding a resolution that acknowledges the inconvenience you faced.
You can send in a your reply to care@tripfctory.com. Your satisfaction is important to us, and we are committed to resolving this matter promptly.
Thank you for bringing this to my attention, and I hope to regain your trust.
Best regards,
Tripfactory