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Poor management. Review on TripFactory

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70%

4.23

2,164 Votes

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About TripFactory

At TripFactory, we believe travel is more than just a journey—it’s a deeply personal experience. As one of India’s leading online travel platforms, we specialize in delivering customized holiday packages that cater to your every need—whether it’s a romantic escape, family adventure, luxury vacation, or group tour. From flights and hotels to sightseeing and visa support, we offer end-to-end travel solutions—all in one place.

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https://www.tripfactory.com

amolpolke1812

India

1 Review

1 Follower

Poor management

Jun 19, 2024 06:40 PM 163 Views (via Mobile)

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TFcare Cares

TFcare is working closely with MouthShut.com to enhance customer satisfaction.

This company is a pathetic service provider.Do not waste your money in such holiday planners especially for abroad trips.Its a waste of energy more than money.you will get frustrated in doing followups.Be ready for frequent change in plans.

Tour managers are highly irritating and unprofessionals with no management skills

Do not consider customers as there priority.they stick yo what they wish to do.

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Brand Response

Dear Sir/Madam,
Greetings from Tripfactory!
I am truly sorry to hear about your disappointing experience with us. Your feedback is deeply concerning, and I regret that we did not meet your expectations.
At TripFactory, we strive to provide excellent service, and it’s clear that we fell short in your case. Please accept my sincere apologies for the frustration and inconvenience you faced, especially regarding the frequent changes in plans and the professionalism of our tour managers.
To address your concerns, you can provide more information via email to care@tripfactory.com. Our goal is to learn from this and ensure such issues are resolved for you and other customers in the future.
Please know that your feedback is invaluable to us, and we are committed to making things right.
Thank you for bringing this to our attention, and I hope to have the opportunity to regain your trust.
Best regards,
Tripfactory