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Worst experience and disappointing. Review on TripFactory

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70%

4.23

2,164 Votes

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About TripFactory

At TripFactory, we believe travel is more than just a journey—it’s a deeply personal experience. As one of India’s leading online travel platforms, we specialize in delivering customized holiday packages that cater to your every need—whether it’s a romantic escape, family adventure, luxury vacation, or group tour. From flights and hotels to sightseeing and visa support, we offer end-to-end travel solutions—all in one place.

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https://www.tripfactory.com

nitrani84

India

1 Review

Worst experience and disappointing

May 16, 2024 10:43 PM 175 Views

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TFcare is working closely with MouthShut.com to enhance customer satisfaction.

I booked a Europe tour with this company and most of the time I spent was in bus. And almost all the places we went were in point of selling something for commission. And finally they stranded our family in Switzerland when we were 10mins late due to rain to the given location. All our belongings were in bus and we were just left in rain without any help. This was a very bad experience. Please don't go else u vl regret.

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Brand Response

Dear Customer,
Thanks for your valuable feedback!
We are extremely dishearted to hear about the inconveniences caused, cascading a low-res experience on your travel plans. We genuinely apologise, and as a measure have forwarded your comments to our back-end operations for improvisation and improvements.
We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement. Rest assured, we will tackle these bottlenecks and streamline the matters so that they fall under a pleasurable vertical.
Rest assured, we have escalated and scrutinise the resources involved in the booking, and strict discplinary actions were applied at the bay, with the analysis of the prerequisities knowledge for the mentioned sales executives, thus bridging the gap in the delivery excellence.
We appreciate your response on this matter, an ultimate exposure what we look and acknowledge from our esteemed consumer. Futhermore, on the parameter of insights shared by the executives, the go-deep checks are in progress for the recorded lines to reach the bottom of matter, thereby pinning them down for the foreseable future.
We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement.
If you have any further questions/concerns, please don't hesitate to connect with us at care@tripfactory.com, thus to shun them directly. We value your relations with us and hope to have the opportunity to be your friendly partner for your upcoming travel plans.
Thanks
TripFactory