Oct 21, 2013 04:24 PM
128738 Views
(Updated Oct 21, 2013 04:35 PM)
I am a customer of Tata Sky for around 1 1/2 yrs, I chose this company **though they had the fewest HD channels** **as they seemed to be the most honest, ** . That was the case till now, this time they make me feel that things are changing in their dealings with customers.
I had a bit of problem in my HD+ remote with the 'play' button being a bit slow to respond. When I complained to the help line they told me that the remote would cost Rs125/-. The response was very prompt, but when they gave it was a 'Universal' remote. For this Rs 50/- and then Rs 350/- Total of Rs 400/- was deducted, from my account.
On getting through to the helpline I told them that since I was comfortable with my three remotes I did not want a Universal remote, they took a while to convince but finally agreed to replace the Universal with the HD+ remote that I had asked for in the first place. It was replaced again promptly but now the trouble was just starting.
I called for my money to be refunded (400-125= Rs275/-), then got a complaint number. *1-23616302651* this was on the *16th of October* the problem refund had not yet been done as they said they could not get in touch with me. He told me that it would be resolved by the *20th* even if they could not get in touch with me.
I called back as now the problem is still pending. *Today they kept me entangled in the lines again for ~ 19mins (1136seconds)* I was transferred from Akshay to Deepak, they kept me on hold till I got tired. They said that I would be contacted in 30mins to 1 hr it is 1hour and 5 mins now from my call but no response as yet. Their answer today also is that they can't get in touch with me. I keep telling them that then put me through when I call as now it is not their but my money that is being spent, but I am yet to be put through to this Dept.
Maybe they want me to spend so much money on phone calls that I give up. *To TATASKY -* If you can't get through to the customer, then why can't the customer be put through to the respective Dept when he/she calls. That is what one would expect if your intentions are honorable.
> **I called again when 1hr and 30 mins had elapsed, and was again put on hold for so long
> Aren't long pending complaints flagged so that they get faster attention?*
