Mar 25, 2009 05:03 PM
1733 Views
I had taken connection in 2007 to reach out my retired parents who decided to spend their post retired life in a village which is very well connected to mangalore.
I had opted for a will phone and the delar conviced me that any where you go in karnataka you can use this connection. But some 6 months back we faced the connectvity problem and it was solved after that. from past one month again the same connectivity issue araised.
I raised a complaint no. 58899 and I got a call from chennai telling me that you are not supposed to use a postpaid conection in that area and the signal there is only ment for prepaid connection. That was a great shock I explained them I am using the same connection for past 2 years and it docent have any issue and earlier the issue was resolved they said they will get back to me and no one responded and when traced the complaint no it stated it was closed... another shock for me...
To know the reason I raised another complaint 59295 mentioning the details and the earlier complaint no I had to go through the same process and again the complaint was closed in the same manner. But there are couple of postpaid connection in that area and they all are working fine. I only see one thing is they just dont want to serve the rural mob of india. By this experience I am very sure this cellur provider is ignoring the Rural area of india.
