It is shameful that continuously 3 time in 6months it happened. My today's incident I placed an order at 9:10 am but it was not reflected on order icon instead it was in my cart only so again clicked to place the order now on order it started reflecting 2 orders in a gap of 1 min. I cancelled one to avoid duplicated orderin a min only so 9:11 am 1/2 wad cancelled but swiggy has charged 650 twice and have delivered one order. In the difference of 1 min they would not have aligned rider or have placed the order and it was problem with the app. Customer care team has refuded to refund money and they did not even raised the complaint stating they can't raise the complaint. Had given me an email id and no one has reverted me on that.
This is 3rd time happened. 5months I placed an order from the app after 1hr 50 mint chase I got to know that restaurant is not available and swiggy denied to refund the money.
Last month my sister placed an order and delivery man took the order 15km away from my place and asked me to collect from there and switched of the phone. Then a fight on call with customer care happened and they refunded the money as customer agent was not able to call the delivery man.
It seems swiggy is openly doing fraud they keep money they don't accept the mistake. They simply refuse to refund if it is customers swiggys mistake.. you can take today's case same items twice was placed first time order was placed but instead of reflecting in order icon it was reflected in my card only.. later when I clicked back 2 orders reflected and same items and the difference is 30sec to 1 min. During that time only one order was cancelled they took restaurant charges in a gap of one minute. Shameful 650 restaurant charges ?
