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Received wrong product, keep rejecting return. Review on Savana

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7 Votes

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https://www.savana.com

gehlotapoorva4

India

1 Review

Received wrong product, keep rejecting return

Jul 31, 2025 11:29 PM 95 Views

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Savana Cares

Savana is working closely with MouthShut.com to enhance customer satisfaction.

I ordered a bag from savana and received a product that doesn't match the photos. they rejected my return three times, even after providing all proof and filing a consumer grievance. their customer service is unresponsive and manipulative.

I've sent multiple emails and provided photo proof, but still no resolution. customer care keeps repeating the same line without actually helping.

this is unacceptable for any brand that claims to care about customers.

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Brand Response

Hi Apoorva, we're truly sorry for the inconvenience caused — this isn’t the experience we want for our customers. After thoroughly investigating with our team, we’ve confirmed that the item delivered matches what was originally dispatched, and based on these findings, we’re unable to approve the return request. We understand this may be disappointing and appreciate your feedback as it helps us improve. Please feel free to reach out if there’s anything else we can assist you with — we're here to help.