Mar 01, 2021 03:05 PM
2134 Views
They are fully dependent on Chatbot and a system with bugs. They do not have any direct contact for manual intervention, neither email nor a phone number. I was harassed for refunding a flight ticket, which was cancelled by the airlines' company itself. Their system could not sense the cancellation of the flight and was not giving me a refund. The chatbot has limited formatted dialogue. I was very frustrated. My problem was solved at last by the intervention of the consumer helpline site, hosted by Govt. of India.
#myopinion
