Dear customers,
Before purchasing any water ppurifier whether UV or RO,my request to you is that you have to live with the problems of poor ''after sales service'' and whatever reputed the company and product may it be it will work for only around one year or so i.e. warranty period. After the expiry of warranty period it is certain that some of the parts will fail and ''hidden cost'' of AMC will attack your pocket.
KENT RO water purifier is a similar product of a similar company which also falls into the same category.
I had purchased a KENT Grand super water purifier about 16 months back and what all problems I have been facing since last 4 months will be described in the folllowing Extract:-
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COMPLAIN DATED 24 DEC 2005
Date: Sat, 24 Dec 2005 00:50:06 -0800 (PST)
From: Arun Sen <arundlyrpt@yahoo.com>
Subject: Kent Water purifier Complain of 320-C Shipra Suncity
To: sales@kentrosystems.com
Dear Sir,
This is in continuation and confirmation to the discussion held between myself and your Mr. Ravi of NOIDA office.
After long pursuasion and follow up The technician checked up the machine on 25.12.05 and declared that the solenoid is out of order and need to be replaced.
Another technician was sent on 26,12,05 who declared that the pump is not properly working.
In the context of pump functioning I am placing below the copy of mail message sent to you through mail and also through messenger ( rect. taken )
As may be seen from the enclosed mail message I had clearly raised my doubt about the OLD and RECONDITIONED pump as a replacement of the original pump (within the Warranty Period) and the old and reconditioned pump has now failed after about 4 months.
You had cleverly skipped the issue of replacement of the original pump with a new pump as per the warranty clause by fitting an old and repaired pump to somehow run the machine.
Today the machine is not in operation and I am being told to take an AMC (another clever step to fool and cheat customers) when the the machine will be set right.
Anyway today I am compelled to avail the AMC as there is no way to get any after sales service otherwise but I feel hurt and cheated which I wish to place on record to represent before some forum in some proper and opportune moment some day.
However please make the RO water purifier operational quickly as promised by your Mr. Ravi as this is the 5 th day we are going on buying mineral water from the market inspite of having a KENT RO Water Purifier in our house which is given such a hype of AD in the media.
Thanks.
A.K.Sen
320 - C, Shipra Suncity
Indirapuram
Ghaziabad
Tel: 2912100
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COMPLAIN DATED 11 AUG 2005
Date: Thu, 11 Aug 2005 05:59:44 -0700 (PDT)
From: ''Arun Sen'' <arundlyrpt@yahoo.com> Add to Address Book Add Mobile Alert
Subject: Reg: Complain no 4659 - water purifier job at 320 - C, Shipra suncity
To: sales@kentrosystems.com
Dear Sir,
Thanks for your prompt service of repairing (replacing) the pump after a period of 4 days after lodging complain and vigorous chase and follow up.
However total jobs as per complain have not been done so far as:
• The non operating float switch has been made operating somehow after hit and trial.
• The plastic cover Detached from one corner has not been set right
• Pump has been replaced with an old and reconditioned pump.
The situation is completely unsatisfactory.
We would like to place on record by this mail / letter dated 11.08.2005 (when Warranty expiring on 21.08.2005) that the original pump was replaced with an old and reconditioned one and the same should be replaced with a proper one in case this one does not function at least as a goodwill and sale promoting gesture.
Looking forward for a prompt and positive response.
Thanking You,
Yours truly
A.K.Sen
320 - C, Shipra Suncity
Indirapuram
Ghaziabad
Tel 2912100 dated 11 Aug 2005
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COMPLAIN DATED 24 DEC 2005
Arun Sen <arundlyrpt@yahoo.com> wrote:
Date: Sat, 24 Dec 2005 00:50:06 -0800 (PST)
From: Arun Sen <arundlyrpt@yahoo.com>
Subject: Kent Water purifier Complain of 320-C Shipra Suncity
To: sales@kentrosystems.com
Dear Sir,
I had lodged a complain regarding my Water purifier Not working at 320- C Shipra Suncity Indira Puram Ghaziabad thro Mr.Neeraj bhatnagar on 22.12.2005.
Either He has forgotten or not cared to book the complain as I learnt today at your service centre that there is no complain. Two days passed without water, and now I learnt that the machine will be attended on Monday.
This is the state of affairs of AFTER SALES SERVICE of such companies as that of yours who goes on giving big and promising ads in media and once the product is sold the customer is forgotten. Then the customer will have to run from pillar to post to get a little service. Is anybody in yr company is responsible enough to hear such complains or realise difficulties of the customers or nobody knows the ground reality?
May I request you once again to attend my KENT water purifier promptly so that I can boast to my neighbours of having such a costly thing from KENT giving a good service?
Thanking you
A.K.Sen
320-C Shipra Suncity
Indira Puram
Ghaziabad
Tel: 2912100
The dates may not be in seriatim. But if somebody reads carefully he/she will get the message.
ACTUALLY I HAVE DERIVED MY MOUTHSHUT.COM USER ID AS ''poorservice'' ONLY DUE TO POOR AFTER SALES SERVICE PROVIDED BY THE COMPANIES AND THEIR CONSTANT ENDEAVOUR TO LOOT AND CHEAT CUSTOMERS BY MEDIA HYPE AND LUCRATIVE LOOKING ADS.
I am quite indecisive as to what is to be done in such circumstances as we can't do without these products also.
Please advise dear readers.
Thanking you all.
A.K.Sen
