At all costs avoid Hotel Regency. Review on Hotel Regency, Ajmer

With deep sadness, I am writing this reviw.

Between 16-20 Oct 2011, we stayed at your Hotel Regency. It looks like

the owners have entrusted the management of this hotel purely on faith.

However, I wish to bring to your attention the ground realities.

1. the hotel building is the only one in that street that looks

decent from outside.

1. Management has made good investment in terms of flooring and furniture.

2. Reservation is smooth.

3. Staff are cordial.

THEN WHAT IS WRONG WITH THIS HOTEL?

1. Wall seepage in toilets

2. Room walls have too many dirty marks.

3. One can see cockroaches crawling on the floor of the rooms

4. Uncleaned toilets

5. Rooms are not cleaned every day

6. Pillows are very very hard

7. Bed sheets with holes

8. Coffee jugs have never been cleaned.

9. Coffee cups are dirty

10.No supervision at all.

1. Staff are busy watching the TV or sleeping on the sofas(between

11 p.m.-6.30 p.m.)

1. Front desk manager arranges a nice cot with mattress and bed sheet

in the restaurant area

and sleeps between 11 p.m. to 6.30 a.m.(uncless woken up by a costomer

who wishes to leave the hotel early)

1. Ancient account management system

2. All the staff are very friendly so much so, each one takes care of

the other instead of the customers

1. Staff assemble often in the restaurant area for gossip meetings.

2. I do not think that your restaurant revenue is any significant.

Because, it is very poorly managed. I am surprised to see the

management has further investments towards restaurant furniture.

Believe me, there is none to care for these newly delivered furniture.

1. No proper log of any activity

2. Existing room keyholder arrangement is shabby and dirty.

3. Customers have defaced the walls

4. A.C. Rooms do not have AC for 4 hrs per day.(We need to be

compensated for this)

1. Pan spittings in the corners of the walls in the third floor.

2. Door mats are full of dust and never dedusted

3. Broken mugs and dirty buckets in the bath rooms

4. Warddrobe doors do not slide and are full of cockcroaches

5. Remote of ACs are so dirty that you do not wish to operate.

6. TVs are not mounted properly.

7. Leaking taps

WHY SO?

There is ABSOLUTE NIL MANAGEMENT AND SUPERVISION

I DID NOT SEE ANY MANAGER ANYWHERE NEAR THE HOTEL

WHAT HAPPENS IF LEFT LIKE THAT?

Soon the hotel will get converted to single star hotel and eventually

into an abandoned building.