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About Ferns N Petals

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Spoilt/ Rancid cake
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Aug 05, 2024 03:04 PM 237 Views (via Mobile)

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I had ordered Death by Chocolate flavor cake through Ferns n Petals for delivery at Mira Road. The cake that was delivered the box was opened and the delivery boy handed over the cake and ran away. On eating the cake found it was rancid meaning the taste was oily and stale. On complaining through the app i was told that they cannot replace the cake and they will refund only half the amount. However, to my surprise another cake same flavor was delivered to my friend at same location and this time the delivery boy waited till the box was opened and the cake was inspected. But this cake also happened to be rancid. So i will not recommend FNP at least for this location/ franchise (Mira road) .

Brand Response

Dear Deepa Heble,
We apologize for the inconvenience caused. Kindly share your order number with us so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Aug 05, 2024  03:09 PM imageComments 0

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