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MouthShut Score

36%
3.03 

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Very poor delivery service
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Oct 05, 2022 04:58 PM 524 Views (via Mobile)

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ECOM EXPRESS LIMITED Cares

ECOM EXPRESS LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

Most of the time delivery boys have rude behavior or they make excuses by blaming that customer has not picked up their call. I had an order of medicines from 1mg. But the delivery boys just give a little missed call. When I called back, he spoke very rudely and updated the status as address is unlocatable and returned the parcel. I complaint to 1mg, they managed to again send me the order but ecom delivery boys did again same misconduct. They give a little missed call just for formality, so that they can say that they have given call to customer but he didn't picked. I called back the same minute again and then he requested me that he is getting late and will deliver the parcel next day. I got agreed but he cheated by again updating address unlocatable. They did this so many times...


Brand Response

Hi narinderpal951,
Kindly accept our sincere apologies for the inconvenience caused.
This is certainly not the experience we intend to offer to our customers.
We request you to kindly provide AWB number for the shipment to further investigate into the issue and assist you with best possible solution.

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By: EcomExpressOfc | Dec 06, 2022  03:27 PM imageComments 0

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