In order to address customer issues online, the bank introduced the system.
Lacs of grievances started entry.
In order to reduce the number of complaints it managed the package in such a way submit button never works.
There is no provision to copy the complant. Ultimately you will be tired again and again and not to complain again.
Interestingly you can enter contact no. OTP will come. You can lodge grievance. But no submission. If you call them they will tell you to lodge complaint through toll free. Then why the online system? Even you tweet to MD CEO personal name. Bank will manage not to reach him. What a great bank once upon a time, now even MDCEO also not bothered what is around him. Even personal name addressed MD CEO also not replied and even acknowledged.Only God can save to the customers.
