I have been using Bhash SMS for a while now for my business communication, and here is my honest experience.
User Interface & Features:
The platform is simple and easy to navigate. Setting up campaigns is not very complicated, and the dashboard gives a good overview of delivery reports and statistics. However, a more modern UI and mobile-friendly version would be appreciated.
Delivery Speed & Reliability:
SMS delivery is mostly on time, though there have been occasional delays. For promotional campaigns, delivery speed can vary depending on traffic, but overall it's decent.
Customer Support:
Support is responsive, but not always quick. When I raised a ticket, it took about 24 hours to get a reply. They did resolve the issue, though a faster response time would make the experience better.
Pricing:
The pricing is competitive and works well for small to medium businesses. You get what you pay for, and there are enough options to scale based on usage.
Suggestions for Improvement:
Improve ticket resolution time.
Update UI to be more user-friendly and modern.
Better documentation or video guides for beginners would help.
Conclusion:
Bhash SMS is a good platform if you're looking for a cost-effective and straightforward SMS marketing service. It has its flaws, but with some improvements in support and UI, it can become a top choice. I’d rate it 3 out of 5 stars.
