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MouthShut Score

18%
1.21 

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NAAPTOL.com sucks
Oct 18, 2011 01:37 PM 1864 Views

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Refund not given back by NAAPTOL.com even when Pdkt is returned since last 3 months


I had asked for a MP3 player for car making it very clear that I have an Alto car on the phone while pacing the order itself.


Even the representative promised me that the product is universally fitting in all cars


So I ordered it got on 3-1.11. My order number was 1204292.


When I took it to a car accessories fitter; to my horror neither the speakers nor the MP3 player were at all fitting in to my car slots.


So I called back and I was advised to give in writing about the complaint and for refund of money.


I immediately wrote back and sent the parcel on 10-1-11.


Despite several reminders, calls, I have not yet received the money back.since last three months.


It clearly means that they are cheating people by making false promise for their increase in sales.


Brand Response

Dear Mr.Rathod,
Please accept our apologies for the delay in commenting to your complaint.
As per your order status, the cheque no.107450 dispatched dated 19-May-2011 has been received by you & the cheque is also realized. Amount is refunded against your order # 1204292.
Please accept our sincerest apology for trouble or inconvenience caused to you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Truly,
Naaptol Online Shopping Pvt Ltd.

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By: Naaptol | Mar 14, 2012  11:45 AM imageComments 0

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