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MouthShut Score

48%
3.58 

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Worst experience with Medibuddy- Fraud company
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Apr 17, 2021 01:14 PM 5672 Views (via Mobile)

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Medi Assist Healthcare Services Pvt. Ltd. Cares

Medi Assist Healthcare Services Pvt. Ltd. is working closely with MouthShut.com to enhance customer satisfaction.

Had got the covid test booked from medibuddy. Firstly no communication on confirmation of the time and date. And then one came at the booking time. After finding all possible numbers - someone appeared.


Took the test but no receipt.


They said with in 24 hours report will come. False.


After trying for 30 mins to 1 hour could reach to them every time I called .


After reaching To Customer service said 48 hours - False.


Second time Customer service said 72 hours.


Third time they said few more hours.


Now when I ask for refund - they disconnect the phone.


Still waiting after 4 days.


Lab - doesnot have any numbers.


Please get the test done from a local company rather than medibuddy. Atleast someone is responsible for your reports.


Brand Response

Hi,
We regret the inconvenience caused. Your feedback is important to us, and we will investigate this matter to improve our claim reimbursement process. Thank you for bringing this to our attention. Regards, Team Medi Assist

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By: mediassist | Mar 26, 2024  03:11 PM imageComments 0

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