After 14 dayof making booking, i'm still waiting!!. Review on Makemytrip

My previous title was, "After 5 hrs. " Now, I'm changing it to "After14 days of booking."

Yes! Although after writing a review in mouthshut.com my problem was resolved by Geeta from makemytrip.com, and I was given my booking details, now, even after 14 days, the booking details are still not showing in my account in makemytrip. It is still showing: "No booking done."

Also, as promised by their website that I'll receive a gift voucher of Rs.500/- if I book a return ticket.

Geeta, from Makemytrip.com also assured me that I'll receive it, but 14 days have passed by and I'm yet to receive any communication regarding that.

Imagine if I was to book an urgent ticket through makemytrip.com and the booking details were given to me after 4-5 days! So, my word of caution: DO NOT BOOK ANY URGENT TICKET THROUGH THIS THIRD GRADE SERVICE PROVIDER, ALIAS, MAKEMYTRIP.COM. OR ELSE, YOU'LL END UP CRYING FOR YOUR MONEY AND TIME.AND OF COURSE UR DECISION OF CHOOSING MAKEMYTRIP.COM!

I'm attaching a copy of the last communication mail sent by Geeta from Makemytrip.com after my 4-5 days of woes and writing in mouthshut.com:

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Dear Samsul

Thank you for the details. Trust the issue is resolved and the e-tickets are sent to you. Once again apologize for the inconvenience due to a system error where the card charge details did not reflect at our end.

Let me assure you that what happened in your case is not typical of Makemytrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

Please do write to me for any assistance in future.

Regards

Geeta Eral

Manager - Customer Delight

http://www.makemytrip.com

Ph:+919910361221

Email: geeta.eral@makemytrip.com

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Dear Geeta,

I'm sorry to inform you that you've failed in your promise. If you call this a delightful service, I would like to meet you personally and thank you.

I am still waiting for the gift voucher.Let's see! Hope Mouthshut come to my rescue this as well!

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of booking, I still can't see my booking details in makemytrip.com when I log in. I received 3-4 mails from them to mention my credit card details so that they can retrieve my booking details.

I made a domestic booking through makemytrip.com and the money was immediately charged on my card. But I still can't see my booking details. When I tried to call their customer care, they said, the card has been declined! But I can see the money has been charged on my Amex card! They said they'll call me and I'm still waiting for their call!

I'm attaching a copy of my mail sent to makemytrip.com.:

Hi,

I made a reservation through Makemytrip.com and the details are attached herewith. I’ve confirmed with Amex card that the money has been charged to my card.

But, even after making the payment, when I received no itinerary details, I made several calls to makemytrip.com customer care and my bank since this morning to know what went wrong.

It seems I’ve made the biggest mistake of my life by booking through your website! I wonder how services like this still exist!

Please be informed that if this issue doesn’t resolve within 24 hours of receiving this mail, I’ll have no other option that to lodge a case against makemytrip.com for this third grade service and unnecessary harassment.

I’m attaching the copy of my transaction details.

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I'm writing as a follow up of the above mentioned review:

After writing the review onMouthshut, Makemytrip contacted me and solved my issue. But i'm still waiting for a gift voucher as promised by them. Hope this time I won't have to write another review on it! Thank you Mouthshut and thank you Geeta from Makemytrip for showing concern.

Regards,

Samsul