May 13, 2012 05:23 PM
8782 Views
(Updated May 29, 2012 08:18 PM)
I recently started having a very bad experience regarding Samsung Customer Service. Not bad rather pathetic. I called up samsung service center to service my AC Model Number AW18ZKAXTL. Initially they said, the AC gas is gone, and needs to be refilled. They took the AC to service center and then called up saying the coil has burnt. On asking how, they do not had a valid answer, but said, including coolant(gas) it will cost total of around 4100 Rs. This happened around 22nd March 2012. Now just 1 months gone, I see that the AC trips after running for 5-10 minutes.
Now on calling the service center they send the engineer. As per the enginner, the condensor is gone. And it would cost another 2700 Rs.
1) When they got the AC serviced just one months back, why did not they reported about the condensor.
2) Everytime I called them up they bill a service charge of around 250+ service tax
3) Just within 3 years, how can so many parts go wrong in an AC
4) My other voltas AC is running for around 5 years now, and it does not have a single problem. Apart from that, I have got my AC serviced on regular time. The samsung customer care seems to have found a way of earning money in this manner. With this expense I can easily purchase another AC rather then getting the current one repaired.
I would not recommend anyone to purchase a samsung AC any more. Rather purchase a Voltas or LG
To furhter add, such careless are the samsung guys, I called up a local AC repairer in indirapuram and he suggested to replace the MCB. Today I got the MCB replaced for mere 50 Rs and the AC is working fine now. The Samsung service center idiots did not even saw the problem and directly said the condenser is faulty and it would cost 2700 Rs to repair it.
Can any one suggest a forum where I can take some action against samsung.
Regards
Anupam Mazumdar
9873152562
