Flipkart - Losing its hold. Review on Flipkart

Flipkart.com was the pioneer to start e-commerce in India, I am saying this though there were websites like Indiaplaza, Infibeam which were in e commerce business before Flipkart, but it was Flipkart which gave a new and fresh start to the online shopping business in India. Flipkart become famous for the superb customer service and delivery team they had hired, it was(and is) very customer centric. The customer support team was always there to help their customers.

But all this was 2 - 3 years before, when they actually had no competition. Now there is a lot of competition and with players like Amazon and Snapdeal, you need to be aggressive in your approach which Flipkart lacks.

Cons:

1) Flipkart has a very slow delivery, it takes peaceful 6 - 8 days to deliver a product in a city like Mumbai where the infrastructure in good enough.

2) Pricing - Compared to Amazon and Snapdeal, the pricing of products is always on the higher side. They must check the competitor prices.

3) Return Policy - They are a little rigid compared to other sites like Amazon when it comes to return policy. They as you too many questions before they take back a product even if it falls withing the return policy.

4) No Mobile Site - They have shut down their mobile site and actually for the users to download their app, which is kind of unfair.

Pros

1) Trust - People can trust the products purchased on Flipkart, especially the ones sold by Flipkart - WS Retail.

Unfortunately it is losing the hold and respect it used to have once upon a time. Time for some business check guys, hope to see some positive changes soon.