Dec 11, 2023 06:17 PM
41 Views
(Updated Dec 11, 2023 07:36 PM)
I recently had an unfortunate experience with Fantasea Beach Resort in Devbag, and I feel compelled to share my disappointment. When booking a three-day stay from December 21 to December 23, I paid a 50% advance, totaling Rs. 6000.
Despite their verbal assurance of a flexible cancellation policy, the reality was far from what was promised. When I inquired about the refund, I was informed about a 50% penalty, and the resort failed to provide any written documentation supporting this claim.
Furthermore, when I reached out for clarification and requested a receipt with the cancellation policy and the deducted amount, the communication from Fantasea Beach Resortswas unprofessional and lacked transparency. There was a delay in response, and when I finally received a reply, it was vague and did not address my concerns adequately.
The lack of professionalism and failure to honor their commitment have left me with a bitter experience. I had recommended the resort for a same-day booking, but the unavailability of rooms during the recommended period further adds to the disappointment.
I am an old customer, having stayed in his resort four times, once with my five families. I have given references to many friends. Still, he behaves like this only for Rs. 3000.
I confirmed my booking on November 27 and canceled it on November 29, and still, about a 50% penalty for second day cancellation.
I hope this review serves as a cautionary tale for others considering Fantasea Beach Resort in Devbag. It's disheartening when a business falls short of its promises and fails to uphold basic customer service standards. My trust in the resort has been shattered, and I would caution anyone thinking of booking with them to reconsider.
If anyone needs confirmation regarding my communications and payment details with Fantasea Resort, please email me, and I'll provide all the necessary information.
