Jun 06, 2016 05:06 PM
16054 Views
First time I booked in Pegasus and will be the last time as well. Very very very WORST service. I booked Trivandrum to Bagalore on 5-Jun-2016 08:30PM Flight. On 5th morning I got a message that the departure is rescheduled to 11:50PM. I called them and they confirmed that there will be no issues and flight will depart at rescheduled time.
Evening 5:30 I got a message that due to some issues the flight is cancelled . I was like what the F*K. When called to the give number no one was there to answer and it was on hold for loooong. Immediately I went to TVM airport and as expected there was no one at their counter and a contact number was written. One gentlemen picked the call on that time and said they cant do anything else apart from full cash refund of the ticket. Just imagine my situation on a Sunday evening if it happens like this.
I realised that there is no use of fight with that guy. finally I mAnasultanged to arrange a ticket in Indigo same day at the double rate of what I paid for Pegasus.
I can understand the difficulties of a new airline service during the initial time. But informing about the cancellation just 4-5 hours before the departure time cannot be acceptable.
My RATING for PEGASUS is a big ZERO out of 10.$##$%@##$##
