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State Bank Of India Image

MouthShut Score

33%
2.13 

Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:

1800-11-2211

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Largest Bank is poor in customer satisfaction
Sep 17, 2016 10:08 PM 2201 Views

Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:

Dear Friends, I have account in SBI since I was just 19 years old. It is the largest Public Sector Bank in India, so naturally truthworthy so people used to have account in it. Below are positive and Nagative side of SBI Bank.


Pros 1. Largest Public sector bank hence truthworthy




  1. Largest Network of Branches and ATMs




  2. Only Bank which is available almost anywhere near any village area also




  3. In top 5 Banks having Highest Market Capitalization.






Cons 1. Lacking Man power management, Resource management and customer management




  1. Low Customer Satisfaction ration as compare to Private Sector Banks.




  2. Low Customer Turn Around Ration




  3. Lacking Customer Friendly bank environment.




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