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MouthShut Score

82%
4.25 

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Verified Member MouthShut Verified Member
Bhojpur India
Average Experience with Room for Improvement.
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A token of appreciation from the brand
Sep 30, 2024 04:58 PM 416 Views (via Mobile)

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OCTA Cares

OCTA is working closely with MouthShut.com to enhance customer satisfaction.

I’ve been using OctaFX for a while now, and while it has its strengths, there are areas that need improvement. The platform offers competitive spreads, especially for major currency pairs, and I appreciate the variety of account types to suit different trading styles. The mobile app is user-friendly and makes it easy to trade on the go.


However, the withdrawal process can be slow at times, and I’ve encountered occasional slippage during high volatility periods. The educational resources are helpful but could be more comprehensive, especially for intermediate and advanced traders. Customer support is decent but could be faster in resolving issues.


Overall, OctaFX is a decent broker, but there are better options available for more experienced traders or those looking for faster execution and smoother withdrawals.


Brand Response

Dear Dhirajojha2000,
Thank you for taking the time to share your experience with Octa. We're pleased to hear that you’ve found value in our platform. Your feedback is invaluable to us.
We sincerely apologize for any inconvenience caused. We understand how crucial these aspects are for your trading experience, and we’re continually working on improving these areas to meet your expectations.
We also appreciate your suggestion regarding more comprehensive educational resources, particularly for intermediate and advanced traders. It’s something we will take into consideration as we enhance our offerings to better serve our traders at all levels.
We have noted your feedback on customer support and will work towards faster resolutions for our clients. We value your business and are grateful for your insights, which help us improve our services. If you need any assistance, please do not hesitate to contact us via live chat or email at support@octafx.com.
Kind regards,
Octa Rep.

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By: OCTA | Oct 15, 2024  06:02 PM imageComments 0

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