Aug 04, 2016 12:10 PM
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Purchased an item from Amazon to facilitate repair of customer's Air Conditioner. Purchased 2 Day Delivery, and was notified item had shipped, was on the way, and would arrive July 27 by 8 PM. Item did not arrive, and on the 29th. it was re-listed as "Not Yet Shipped." I contacted Amazon, who informed me they could not find the item, but it would be shipping soon.
I had to purchase and install an entire new air conditioner to maintain customer relations with client, and attempted to cancel my order with Amazon. They told me they could not cancel or refund, because they had listed the item as shipped. However they could not find the item, and said it would be shipping soon.(WHAT? You do not have it but it will be shipping soon. and they are listing it as shipped? So of course a nice way to not return your money. You can PAY for it but you can't HAVE it.)
THEN I am notified by NY bank that Amazon had taken out money TWICE for the same amount, but after they contacted Amazon they could not get a straight answer so they had to contact VISA who immediately froze my account. I contacted Amazon who informed me to wait 10 business days and "sometimes it straightens itself out."
Monday. On advice of my Bank, I am filing with the Better Business Bureau, and then taking out a claim in Small Claims Court for re-reimbursement of my funds(the first for breach of agreement, the other for illegal access to Bank Account/Theft, the third for re-reimbursement for the new air conditioner I had to supply my client.) Visa is also going to investigate fraudulent activities against Visa, and failure to provide information. Meanwhile. My bank account remains frozen. I have spent 10's of thousands of dollars with Amazon in the past but have noticed a very different attitude towards customer service, and shady practices with Bank Accounts of late. A couple of times you let go. but it recently is happening more and more often. I noticed that you cannot deal with representatives in the US anymore. mostly Indian. and that may not bode well for this once great company's customer in future.
