Sep 08, 2018 11:15 AM
10498 Views
Do not get fooled by the claims by this website, If you purchase anything from this website….You will definitely regret…! They sell cheap defective chinese products & don’t provide any refund or exchange.
I had purchased a smart watch –(Vapor KW98 Smart Watch) from this website, lured by the magnificent claims they made about the product features. Despite this being a relatively new e-commerce player in the market with no proven credibility, I got swayed & purchased a smart watch from this site.
The product was delivered after 6 days. To my surprise, the product delivered was of very cheap quality & did not look like what was shown on website before placing an order.
There was no user manual with the product. Still I figured out on my own how to configure it. Then the real ordeal started. The microUSB post provided on the watch was not of proper size & was not able to hold the charging cable. I tried different charging cables & still the watch was not getting charged.
The battery got discharged within two hours of first use & since then I was unable to charge the battery due to defective microUSB port. I immediately sent an email to Zookr explaining the issue; they asked me to send the video & picture of the watch depicting the problem. Their customer care number is never attended by anyone, it is virtually non-existent.
Two days later they sent me an reply that they would not refund/exchange a product as it is not in their policy. It was a blatant lie. The policy mentioned on their website clearly mentions the clause of return policy. The product I received has manufacturing defect(which I had proven with the help of video) & yet they blatantly said that the product can not be returned.
Hence, do not get fooled by the claims by this website.
They sell cheap Chinese products at exorbitant price & then there is non-existent customer care service & they shamelessly go back on their word and blatantly refute the claims they made on their website.
