Shriram chits grievance
Chit No.183021 was auctioned on 10.08.2020. My daughter Miss T A AISHWARYA took the same for Rs.829500/- at a discounted value of Rs.170500/- and re-deposited an amount of Rs.831000/-(including the auctioned prize money) with SCUFL on a lien. Also, another Chit of Rs.5 lakhs (Group/ticket No.4103/165107/3) in her name which is in force and two life Insurance policies No.NN0118082544131 & NN011810105254 of Shriram City Life Insurance Company Limited in her name have also been offered as surety in the chit completion application towards meeting the future liability of Rs.5 lakhs @Rs.25, 000/- per month for 20 months in respect of this prized chit.
The employee at Ambattur branch informed us that the following charges would be recovered from the prize money:- 1.Service Tax of Rs.6000/- & 2.Verifiication charges of Rs.4, 400/-.While we agree for payment of Service Tax, it is highly atrocious to collect Rs.4400/- as verification charges. When the customer is depositing the entire prize Money with one of the Shriram group companies on lien after submission of copies of PAN and Aadhar where is the necessity for verification. The verification is required only when the chit subscriber declared as prize winner desires to take the prize amount by offering 3 govt.employees as sureties. The company, at the time of admission of the member in the chit group at the commencement time, itself had collected copies of PAN and Aadhar, and hence once again verification is not required as the entire prized Money is re-deposited.
For prized chits in similar chits with Shriram Chits, Hyderabad, where the company charges only Rs.25/- towards documentation apart from a collection of Service Tax, in case of re-deposits of the prized Money with Shriram group companies. The company cannot have double standards in operations and I feel standard operating procedure should be put in place by your company and staff trained properly to get themselves familiar with the policies / getting clarity while dealing with different types of operations/requirements of the customers. The collection of verification charges of Rs.4400/- from a customer who is re-depositing the entire prized Money and an additional amount with your group companies on a lien, is not only unethical but also highly atrocious. Let better wisdom prevail on the staff. Please advise them to refund the unwarranted verification charges immediately.
I am pained to place on record the poor handling of customers of late by an untrained staff of your company and poor response by the company itself in dealing with customers' grievances.
