Think Twice Before Shopping. Review on LimeRoad

As a returning customer of LimeRoad, I must share my recent disappointing experience. After receiving unsatisfactory products, I initiated return requests with a clear selection for refund to my original payment method.

The return process was problematic from the start. The Shadowfax agent initially marked the pickup as failed after a missed call(the phone rang for merely 10 seconds), though the item was eventually collected the next day.

Despite selecting refund to the original payment source, the amount was converted to LR Credit without my consent. When I contacted customer support, they initially denied the order's existence and then falsely claimed I had selected LR Credit as the refund method.

This appears to be a systematic issue where customers are forced to make future purchases using LR Credits, effectively trapping their money within the platform. The mobile app's performance is subpar, frequently causing device crashes. The platform has also discontinued sending email notifications for order updates and return processes, reducing transparency.

Recommendations for potential shoppers:

One: Research LimeRoad thoroughly on trusted review platforms before making a purchase.

Two: Video record all return requests for documentation(right from going to the Orders section > Request return > Mode of return). This will help you file a complaint against them on the consumer helpline in case of such issues.

Three: Verify their transparency on social media by reading comments about other buyers' experiences.

LimeRoad needs to prioritise system improvements, maintain transparent communication, and restore customer trust through ethical business practices. Until these issues are addressed, I cannot recommend this platform to anyone.