Pathetic app. The agents are never ob time. They are busy delivering orders from other apps. Food delivery is always delayed, customer agents will not help with cancelation infact they will also not let you rate them. One agent mentioned they were trained to keep customer ls on long hold in the meantime push agent to deliver faster. I ordered from a QSR restaurant 5 mins from my place, the order was delayed by more than 30 mins, items were missing, food was cold. Even the customer escalation team was of no help. If you cant help swiggy then don't call. I have better things in life than explaining the same issue to your agents 2-3 times a day only to get a response we have escalated this. We all know this statement makes no sense else deliveries would have been on time!
