Jun 03, 2019 11:43 AM
7440 Views
I had ordered 14W LED warm white bulb brand name Jaquar from pepperfry order no 304568467-HC1697695-S-PM25206 - Invoice enclosed - No PF/17-18/030 dated 16 Oct 2018.
The bulb has 2 years warranty but failed within 7 months.
I raised ticket with pepperfry during last week - EM-300519-0144 but they responded stating that the guarrantee will be directly taken care by the manufacturer .
Contacted Jaquar lights customer care . They gave me the number of Manager Mr. Mithun - 9742289541 . When I spoke to him he informed me that Pepperfry is not their dealer and they are doing illegal business hence replacement is responsibility of Pepperfry.
Again I went back to pepperfry - Their response is your ticket for this issue has been resolved and closed you may open new ticket if you have any other issue.
This is the typical example of illegal and unethical business jointly by Jaquar lights and Pepperfry . Both of them are running away from the responsibility and the promise of guarantee as they already got their money.
Please be cautious while buying things from Pepperfry.com or brand Jaquar.
