ORDER # 304146022: DEFECTIVE SIGNORA CARE KETTLE. Review on Pepperfry

So I bought Signora Care electric kettle and it does not work. I followed the poorly written instructions but it simply does not function. The light comes on but it makes no heat whatsoever. I applied for return on app and got the following SMS: Thank you for contacting us. Your case ref. number is WR-190618-0006. Please quote this number for any future communication with us. Regards, PepperfryNow I'm getting SMS about some bloody engineer? See here: Ticket Registered: Dear Customer, SERVICE request of your ELECTRIC KETTLE has been registered with Jeeves, ticketid 8F21-26829BASC01-5894683. We will communicate the engineer details shortly.I asked for a return/refund, now they want to keep my money and waste my time with this BS. We all know that these alleged service centers NEVER repair anything, EVER. They send the appliance back in worse condition or after a week or more they say it can't be fixed.Pepperfry has lost another customer due to lumpen Flipkart type of service. If the begging thieves are not giving refund, let them give my money to their mothers so they can take a day off from the brothel, perhaps my money can finance some much needed penicillin injections.