Pathetic Customer service/support. Review on Flipkart

I ordered lenevo k3 note a month back through my friend registered email id and within the timelines raised a complaint for my replacement .The side button of my phone was not working. I couldn't lock my phone neither restart it.

Subject: Return Created for Items in your Flipkart Order - OD203614913982223700

To: kaushik.kenontherocks@gmail.com

I requested multiple times that before return pickup please call me in advance so that I can leave the phone at home. However, that didn't happen and I started getting messages that we attempted delivery and you were not available. This is really ridiculous and pathetic service given by flip-kart.

At last I got my phone repaired after 1 month of hassle from outside.

After multiple followup still there no resolution provided by flip-kart which is really disappointing. They really don't care about there customer.they are more bothered about their merchant loss.

For this metal delima I want now a free replacement or complete refund in my account. I will not negotiate on the experience and hassle that I have gone through. If flipkart really believe in customer experience than its time to proof.

I expect someone to call me on 8882825232/8527054777

regards

Ravinder